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Home / FAQ / Account

I have trouble logging into my account.

If you've previously logged in to your account before, but are unable to log in to your account for some reason, please contact us directly and explain your situation to us in detail.

I have lost my password.

If you've forgotten your password, please use this link below to reset your password.

Reset Your Password Here
I have lost my user name to my account.

You can search your inbox for the 'Welcome' email from Alt Digital Lab regarding your membership registration. 

I did not receive my log in credentials.

If you have signed up for Alt Digital Lab's free membership access and did not receive any log-in credentials for more than an hour. Please contact us and notify the matter.

How can I create/sign up for an account?

You can sign up for your free membership access below: 

Sign Up Here

What happens after I have registered/signed up for the membership?

Use the link in your welcome email to register for your free account. You'll be able to gain access to your account after you have successfully completed your account creation.

How long can I keep my membership?

There are no time restrictions to how long you can keep your membership as long as you're following the website's terms of use.

Where can I check my learning progress?

You'll be able to track your progress from the member's dashboard.

Can I share my account with someone else?

We do not encourage sharing of accounts due to security and privacy concerns. It will not be ideal to have your learning process altered due to sharing, isn't it? Plus, membership account is free. It's best to keep your account to yourself.

What if I changed my mind about the membership and want to delete my account?

Ouch! We'll be really sad to see you go. If that's the case, you can drop us an email about it and we will disable your account from our system.

Not to worry, you can always visit Alt Digital Lab's Facebook Community Page for support. We encourage our members to share their learning journey and experiences with one another.

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